We want to ensure your complete satisfaction so we will happily accept returns in accordance with the following Return Policy:
Note: Purchases cannot be changed or canceled once submitted.
For Defective, damaged, or incorrect items:
If you received a damaged or defective item from us, or the wrong item was shipped to you, you will receive a replacement or a full refund for the item, as described in our Refund Procedures.
Contact us to initiate your return via email at service@avatarcontrols.com.
You must have purchased the item from us at http://www.avatarcontrols.com/ or within 24h of the date upon which we provided the item to the carrier for shipment to you.
30-Day Money-Back Guarantee for Any Reason
Products may be returned for a full refund for any reason within 30 days of the date of purchase. Please contact customer service once the item is delivered to the warehouse so the refund process will start.
* Returns must include all accessories
* Items must include original packaging
* For non-quality related warranty claims, the buyer is responsible for shipping costs
* For non-quality related warranty claims, Avatar Controls refunds the cost of the product itself
* Returns may be rejected if items do not meet the above requirements
Note: If there is a problem with the product you purchased and apply for a return for a refund, please ensure that the gift is in good condition and returned together. If the gift cannot be returned due to the buyer's reasons, or is damaged or lost during the return, the seller shall not refuse the return of the transaction product. , but the corresponding price can be deducted from the transaction payment according to the gift value.
Refunds Procedures
If you are entitled to a refund in connection with a return, the following conditions will apply:
A refund will only be issued when a replacement is not available for damaged or defective
Your refund will be in the form of payment used for the purchase.
The amount refunded will be the purchase price paid by you for the returned item (which reflects the amount of any discounts, promotions, or coupons that you received), including sales tax charged with respect to the item, as applicable.
Please allow time for the credit card issuer to credit your account. Your credit card company determines when the credit will be reflected in your statement. It may take one full billing cycle for the credit to appear on your account.
Contact us to initiate your return via email at service@avatarcontrols.com.
Warranty and Support
AvatarControls warrants its products for 1 year after the date of purchase. Defects due to faulty materials and workmanship will be replaced at AvatarControls' expense provided that convincing proof of purchase in the qualifying period is provided. The use of unauthorized replacement parts will void this warranty.
Warranty Exclusions
What is not covered under warranty?
Damage caused by the use of unauthorized replacement parts or unauthorized scaler tips.
Damage caused by misuse, abuse, neglect, alterations, or unauthorized repair.
Normal wear and tear, including chips, scratches, abrasions, discoloration, or fading.
Contact Information
www.avatarcontrols.com
service@avatarcontrols.com